Privacy policy

Last updated: May 9, 2025

This privacy policy describes how Nomado.dk (“the site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or use our services, make a purchase from nomado.dk (“the site”), or otherwise communicate with us in connection with the website (collectively referred to as the “Services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a visitor to the website, or any other individual whose information we have collected in accordance with this privacy policy.

Read this personal data protection policy carefully.

Changes to this personal data protection policy

We may update this personal data protection policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised personal data protection policy on the website, update the "Last updated" date and take all other steps required by applicable law.

How we collect and use your personal information

To be able to provide our services, we collect data from a number of different sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or other third parties.

This is the personal information we collect

The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect.

We collect this information directly from you

Information that you send directly to us through our services may include:

• Contact information including your name, address, telephone number and email.
• Order details including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account details including your username, password, security question, and other information used for account security purposes.
• Customer Support Information including any information you choose to include in communications with us, for example when you send a message via the services.

Certain features of our services may require you to directly provide us with specific information about yourself. You may choose not to provide this information, but doing so could prevent you from using or accessing those features.

This is the information we collect about your usage

We may also automatically collect certain information about your interaction with the services (“Usage data). To do this, we may use cookies, pixels, and similar technologies (“}Cookies). Usage data may include information about how you access and use our website and your account, including device details, browser details, information about your network connection, your IP address, and other information related to your interactions with the services.

We collect this information from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers that may collect information on our behalf, for example:

• Businesses that support our site and services, e.g. Shopify.
• Our payment processors, who collect payment details (e.g. bank account, credit or debit card details, billing address) for the purpose of processing your payment to fulfill your orders and supply you with the products or services you have requested, to comply with our contract with you.
• When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or the third parties we work with may automatically collect certain information using online tracking technologies, including pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is processed in accordance with this personal data protection policy. See also the section below, Third-party websites and links.

How we use your personal information

• Delivery of products and services. We use your personal data to deliver our services to you in order to uphold our contract with you, including processing your payments, fulfilling your orders, sending you communications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining, and otherwise managing your account, arranging delivery, facilitating any returns and exchanges, and supporting all other account-related features. We may also improve your shopping experience by enabling Shopify to link your account to other Shopify services you may choose to use. In this case, Shopify will process your data as outlined in its general data protection privacy policy and its consumer data protection privacy policy.
• Marketing and advertising. We may use your personal data for marketing and campaign-related purposes, for example to send you marketing, advertising and campaign-related communications via email, SMS or post, and to show you adverts for our products or services. This may include using your personal data to better tailor our services and advertising on our website and other websites. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Article 6(1)(f) of the GDPR.
• Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or harmful activity. If you choose to use our services and register an account, you are responsible for safeguarding your account's login credentials. We strongly recommend that you do not share your username, password, or any other access details with any third party. If you believe your account has been compromised, you must contact us immediately. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and all other customers, pursuant to Article 6(1)(f) of the GDPR.
• Communication with you and improvement of our service. We use your personal data to provide you with customer support and improve our services. This falls under our legitimate interests to be responsive to you, deliver effective services to you, and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many other websites, we use cookies on our website. If you would like specific information about the cookies we use to operate our Shopify store, you can visit https://www.shopify.com/legal/cookies. We use cookies to power and improve our website and our services (including to remember your actions and preferences), to run analytics and better understand user interaction with the services (as part of our legitimate interest in being able to manage, improve and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products and advertising on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to adjust your browser settings to delete or reject cookies. Please be aware that deleting or blocking cookies may negatively impact your user experience, and could cause some of our services—including specific features and general core functionality—to stop working properly or become unavailable. Furthermore, blocking cookies may not completely prevent the mechanisms we use to share information with third parties, such as our advertising partners.

How we share personal information

Under certain circumstances, we may disclose your personal information to third parties for purposes related to contract fulfillment, legitimate interests, and other reasons in accordance with this personal data protection policy. These circumstances may include:

• With suppliers or other third parties that perform services on our behalf (e.g., IT administration, payment processing, data analysis, customer support, cloud storage, order preparation, and shipping).
• With business and marketing partners to deliver services and advertise to you. Our business and marketing partners will use your information in accordance with their own personal data protection notices.
• When you instruct us, request us to do so, or otherwise consent to us sharing certain information with third parties—for example, to send you your products, or through your use of social media widgets or login integrations, all with your consent.
• With our affiliates or otherwise within our group of companies, in furtherance of our legitimate interest in operating a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or other third parties.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in How we collect and use your personal information and How we share personal information:

Category	Categories of recipients
Identifiers, e.g. primary contact details and certain order and account information Commercial information, e.g. order details, shopping information, and customer support information Internet or other similar network activity, e.g., usage data Geolocation data, for example locations determined by an IP address or other technical measures	Suppliers and third parties that perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent, or for the purpose of deriving characteristics about you.

With your consent, we share personal information for the purpose of engaging in the following advertising and marketing activities.

Third-party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to any sites that are not affiliated with or controlled by us, you must review their personal data protection policies and any other terms and conditions. We do not warrant, and are not responsible for, the data protection or security of any such third-party sites, including the accuracy, completeness, or reliability of any information found on these sites. Any information you submit in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of our services and/or users of those third-party platforms, with no restrictions on its use by us or any third party. Our inclusion of such links does not in itself constitute an endorsement of the content on these platforms, or of their owners or operators, except as otherwise stated in our services.

Children's data

The services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that this information be deleted.

As of the effective date of this personal data protection policy, we do not have actual knowledge that we “share” or “sell” (as these terms are defined under applicable law) personal information about individuals under the age of 16.

Security and storage of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “complete security.” Additionally, any information you send to us may not be secure while it is in transit. We recommend that you do not use unsecured channels to share sensitive or confidential information with us.

How long we retain your personal information depends on various factors, such as whether we need the data to maintain your account, deliver our services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may hold some or all of the rights listed below in relation to your personal data. However, these rights are not absolute; they may only apply under certain circumstances, and in some cases we may reject your request where permitted by law.

• Right of access: You may be entitled to request access to the personal information we hold about you, including details regarding the ways in which we use and share your information.
• Right to erasureYou may be entitled to request that we delete the personal information we hold about you.
• Right to rectificationYou may have the right to request that we correct any inaccurate personal information we hold about you.
• Right to data portabilityYou may be entitled to receive a copy of the personal data we hold about you, and to request that we transfer this data to a third party, under certain circumstances and subject to certain exceptions.
• Right to opt out of sale, sharing, or targeted advertisingYou may be entitled to direct us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes that are considered “targeted advertising”, as defined under applicable data protection law. Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the website.
• Restriction of processingYou may have the right to request that we stop or restrict our processing of personal information.
• Withdrawal of consentWhere we rely on consent to process your personal data, you may have the right to withdraw this consent.
• AppleYou may be entitled to appeal our decision if we refuse to process your request. You can do this by replying directly to our rejection.
• Managing communication preferences: We may send you campaign-related emails, and you can opt out of receiving these at any time by using the unsubscribe feature that appears in the emails we send to you. If you opt out, we can still send you non-campaign-related emails, for example emails about your account or any orders you have placed.

You may exercise any of these rights where specified on our website, or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can provide a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept any such request from an agent, we require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner, as required under applicable law.

Complaints

If you have complaints about how we process your personal data, you must contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below, or submit your complaint to your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities here.

International users

Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data is also processed by staff, third-party service providers, and partners in these countries.

If we transfer your personal data outside of Europe, we will use recognized transfer mechanisms, such as the European Commission’s standard contractual clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been assessed to provide an adequate level of protection.

Contact

If you have questions about our personal data protection practices or this policy, or if you wish to exercise any of the rights available to you, please call us at +45 22 77 51 99 or send us an email at kundeservice@nomado.dk.

In accordance with applicable data protection laws, and unless explicitly stated otherwise, we are the data controller for your personal data.