Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. It must be unused, have its tags attached, and be in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at kundeservice@nomado.dk, please note that return items must be shipped to the following address: Søndre Bygade 19, 9280 Storvorde

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you return an item to Nomado.dk, the following shipping and handling fees will be deducted if you use our shipping agreement.

49,- kr. for packages weighing 1-5 kg

59,- kr. for packages weighing 5-10 kg

69,- kr. for packages weighing 10-15 kg

The above prices are per shipment

Note: You are responsible for all costs associated with returning your item. We do not accept packages sent via collect delivery or without a return label.

You can always contact us with questions about returns at kundeservice@nomado.dk.

Damages and Issues
Inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Exchanges
The fastest way to ensure you get what you want is to return the item you received. Once your return is accepted, you can place a separate order for the new item.

EU's 14-day cooling-off period
Regardless of the above, you have the right to cancel or return your order within 14 days for any reason and without explanation if the item is shipped to the EU. As noted above, your item must be in the same condition that you received it, be unused, have its tags attached, and be in its original packaging. You will also need the receipt or proof of purchase.

Warranty Claims

If there is something wrong with your item, you may have it repaired, exchanged, receive a full refund, or receive a price discount—depending on the specific situation and the item’s condition.

If you discover a defect, contact us as soon as possible. A claim will always be considered valid if made within two months of discovering the issue.

Please provide a detailed description of the defect so we can process your claim quickly. Also remember to keep your shipping receipt, as we will refund reasonable shipping costs if the claim is found to be valid. The item must be returned in secure packaging.

Nomado reserves the right to request that the product be sent back to us physically so we can conduct our own assessment of the item’s condition.

For a full purchase refund, the item must generally be unused. An item that has been used cannot be returned for a full refund.

Note that the warranty claim rights do not cover damages caused by incorrect or abnormal use of the product.

Before returning an item, please contact us so we can provide you with correct guidance. We only accept packages shipped directly to our address—and not via collect delivery.

Nomado.dk
Søndre Bygade 19, 9280, Storvorde
kundeservice@nomado.dk
+45 22 77 51 99

Refunds
We will notify you once we have received and inspected your returned item, and let you know if the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we approved your return, you can contact us at kundeservice@nomado.dk.